Education

Doctor of Philosophy, Industrial/Organizational Psychology – 2011 to 2014
University of Waterloo
Waterloo, Ontario, Canada
Click here for dissertation: Emotional Labour in the Global Context:  The Roles of Intercultural and Intracultural Service Encounters, Intergroup Anxiety, and Cultural Intelligence on Surface Acting

For my PhD, I investigated the antecedents and moderators for emotional labour in intercultural service encounters. I aimed to answer the following questions: In anintercultural service context, how is emotional labour experienced? Are there individual differences that can protect one from the negative consequences of emotional labour in these interactions? To answer these questions, I conduct field survey research in service-oriented organizations.

Master of Arts, Industrial/Organizational Psychology – 2009 to 2011
University of Waterloo
Waterloo, Ontario, Canada
Click here for thesis: Cultural Mosaic Scale Development: A New Approach to Multicultural Work Groups

For my MA, I mainly worked as part of an inter-university research team studying the “Cultural Mosaic,” which we define as a belief in a type of multicultural work group in which members’ distinct cultural heritages, values, and practices are mutually recognized and accepted by the group, and are leveraged in the group’s activities. For my master’s thesis, I validated the Cultural Mosaic Scale in four studies with working adults and undergraduate student samples.

Bachelor of Arts, Psychology – 2002 to 2007
University of British Columbia
Vancouver, British Columbia, Canada

Bachelor of Science, Biology, Ecology Option – 2002 to 2007
University of British Columbia
Vancouver, British Columbia, Canada

International Baccalaureate and High School Diploma, Graduated with High Honors – Class of 2002
International School Bangkok
Bangkok, Thailand

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s